Return & Refund Policy

1. Return Window

We want you to be completely satisfied with your lighting. You have 30 days from the date of delivery to request a return for any item.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Email us at [Support Email] or call [Phone Number] with your order number.

  • Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

  • Shipping: Pack the item securely in its original packaging.

3. Item Condition

To be eligible for a refund:

  • Items must be in new and unused condition.

  • Items must include all original packaging, instructions, and hardware.

  • Installed or "hard-wired" fixtures are generally not eligible for return unless defective.

4. Return Shipping Costs

  • Defective or Damaged Items: If your light arrives broken or defective, we will provide a prepaid return label and a full refund or replacement at no cost to you.

  • Customer Remorse (Change of Mind): For standard returns, the customer is responsible for return shipping costs.

5. Restocking Fees

We do not charge a restocking fee for returned items that meet our condition requirements. (Note: If you do want to charge one, it must be clearly stated here as a fixed amount or percentage, e.g., "A 15% restocking fee applies.")

6. Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.